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Frequently Asked Questions

  • How long does it take to get a video?

    Maximum 2 Days, please be patient, your video will start to render when we'll get your files. It usually takes a few hours, but due to other obligations it might take a little loger that's why there is a 2 day window.. Except premium animation orders handmade by our team, those take up to 10 days, in both cases we'll notify by email when your purchases are ready for download.

  • What video quality level are your videos?

    Purchased final quality videos are professional-grade HD mp4 video files. We guarantee high-end video quality without any wrong pixels or artifacts. If you find any error please get in touch with simplelogoanimation@gmail.com for free replacement.

  • Where can I download my purchased videos?

    Directly download your purchase from the link we wiill provide you via email in 3days. If you don't download it in that time frame, please contact us to send it again. After we recieve your files,you will get an email with details about the payment. When your video is ready you can pay to get it.No videos are send out till final payment.some videos need a longer render time depending on video resolution and complexity. If you don't get notifyed after 24 hours after you send your files, please write to simplelogoanimation@gmail.com

  • Which framerate to choose? 25fps or 29.97fps?

    For professional results, purchase the same framerate than used in your video editing projects. For Europe and many parts of Asia use 25fps , For United States use 29.97fps (same than 30fps) Please check your country's standards. We can switch your framerate for a bare minimum cost if you want a different one.

  • What does the license include and where can I use my purchased video?

    You may publish, sell, screen and distribute your purchased videos as part of your media production on any media (online, web, social media, games, broadcast, digital signage, point of sale, e-billboards) unlimited times, worldwide and without restrictions. Sample videos are only for personal use.

  • Can I get a refund for a purchased video?

    Please understand that we can't refund any videos, make your choice wisly. If you mistakenly gave us a wrong code you will get notifed if it doesn't much our Library. Only videos that have  a visible issue can be replaced. Whatever is the case,please get in touch with us.

  • Why do I need to send a high resolution logo?

    Many of our animations will show your logo very large. To avoid any visible pixel, we want to make sure that your video intro looks top notch. For final purchases in HD or even 4K we recommend sending only high-resolution png files or psd, pdf, tiff , ai, eps with transparent background. If you feel like experimenting with sending us low rezolution files you are welcome.. In any case the visual size of your logo will stay the same even if you send us a higher resolution of the same logo.

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